Terms & Conditions

1. About these terms

1.1 Jetstream Powerwash is operated by Jack Asbury, trading as Jetstream Powerwash. These Terms & Conditions ("Terms") apply to exterior cleaning and related services provided by Jetstream Powerwash ("we", "us", "our") in Swindon, Wiltshire and nearby areas.

1.2 "Domestic customer" means an individual who buys our services mainly for personal or household purposes. "Commercial customer" means a business, organisation or public body. Some terms apply to only one group, as stated.

1.3 Asking for a quote, sending an enquiry form or messaging us does not create a booking. A contract is made when you accept our quotation and we confirm a date. If you want the work to start during your cancellation period, the arrangements in section 8 also apply.

1.4 We may update these Terms from time to time. The version in force when you accept a quotation applies to that booking.

1.5 Nothing in these Terms limits your legal rights as a consumer, or limits any liability that cannot lawfully be limited.

2. Quotations and prices

2.1 A quotation is based on the information, photographs or visit available when we prepare it. It is valid for 30 days from the date of issue unless it says otherwise.

2.2 If we find something materially different from what the quotation assumed, we will tell you before doing any additional work and agree any change in price with you first. We will not carry out additional work or add charges without your agreement.

2.3 Once you accept a quotation, the agreed price covers the work, equipment and standard materials described in it.

2.4 Jetstream Powerwash is not VAT registered, so no VAT is added to our prices.

2.5 Our prices are set by quotation. A minimum charge may apply to some services, and where it does, your quotation will state it.

3. Access and your responsibilities

3.1 Please make sure we can reach the areas to be cleaned safely, including reasonable access to a mains water supply and, where needed, an external power point.

3.2 Please arrange suitable parking near the property, or tell us in advance if parking is limited so that we can agree an alternative. If a parking charge is incurred because agreed parking was not available, we may ask you to reimburse the charge, with evidence of the actual amount.

3.3 Please move vehicles, garden furniture, bins and valuables from the work area, and tell us about vulnerable items near the work, such as delicate planting, paintwork or fixtures. Where we ask you to isolate or protect external electrical points, please do so.

3.4 If we attend as agreed and cannot start because access, or a safe water or power supply, was not provided, we may make a wasted-visit charge of £50.

3.5 Please tell us about known hazards before work starts, including fragile roofs, unsafe structures, asbestos-containing materials and restricted working hours. If we are not told, we may pause or decline the work, and any extra costs will be discussed and agreed with you first.

4. Methods, surfaces and results

4.1 We choose the cleaning method to suit the surface and its condition, assess the surface before work begins, and may adjust the method during the job.

4.2 Results depend on the surface, its age and condition, and the type and depth of any staining or growth. We do not guarantee complete removal of oil, rust, black spot, lichen or other staining, or that a surface will return to its original appearance. We will tell you what we expect before work starts and, where an outcome is uncertain, discuss the options with you.

4.3 Cleaning can reveal defects that dirt was hiding, such as loose or failed pointing, cracked or blown render, deteriorated surfaces, damaged seals or drainage faults. We will point out what we notice. We are not responsible for defects that existed before our work. This does not affect our responsibility for our own workmanship.

4.4 If you tell us a surface is fragile, painted, porous or otherwise delicate, or we identify one, we will discuss the safest approach with you. We may recommend a test area, or advise that a surface should not be cleaned.

4.5 Some treatments carry on working after our visit. Where that is relevant to your job, we will tell you what to expect, and roughly how long it may take, when we quote or complete the work. We do not promise fixed improvement times.

5. Drainage, wash water and waste

5.1 We use cleaning products in line with the manufacturer's instructions and safety data sheets.

5.2 Before work starts we consider where wash water and any treatment run-off will go. Wash water and cleaning products must not enter surface-water drains, soakaways or watercourses.

5.3 Where a foul or combined sewer connection might be used, we will ask about the drainage at the property. Identifying a foul drain does not mean discharge is automatically permitted: any permission needed from the water company or sewer owner must be in place, and we will not discharge without it.

5.4 Where water or run-off needs to be protected against, blocked off, contained or collected, we will explain what is needed and agree any additional cost with you before proceeding.

5.5 We will tell you before work starts if waste (for example debris from gutters, roofs or surfaces) needs to be removed, who will remove it and whether there is a charge. Where we remove or dispose of waste, we do so lawfully.

6. Liability and insurance

6.1 We carry £5 million public liability insurance. Documentation is available on request.

6.2 We will carry out the work with reasonable care and skill. We are responsible for loss or damage caused by our negligence or our failure to use reasonable care and skill.

6.3 We are not responsible for:

• defects or deterioration that existed before our work (see section 4.3);
• loss or damage caused by an unsafe or unsuitable water or power supply, or by equipment that you supplied;
• delays or failures caused by events outside our control (see section 15), or by access problems or third parties that are not our fault.

6.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

7. Payment

7.1 Domestic customers: payment is due on completion of the work, by bank transfer or card, unless your quotation says otherwise.

7.2 Commercial customers: payment terms are agreed before work starts. Unless agreed otherwise in writing, invoices are payable within 14 days. Larger commercial customers and public bodies may agree different payment terms in writing beforehand.

7.3 A deposit may be requested for bookings that need significant materials or equipment hire. Any deposit will be stated in the quotation.

7.4 Domestic customers: if a payment is overdue we will contact you. After giving reasonable notice we may pursue payment through debt recovery or small-claims proceedings. We do not add a surcharge for late payment by domestic customers.

7.5 Commercial customers: statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 may apply to late payments.

8. Your right to cancel (domestic customers)

8.1 If you agree a contract with us at your home or elsewhere away from our business premises, or online, by phone or by message, you have the right to cancel within 14 days, starting the day after the contract is made, without giving a reason. Information about this right will be provided before you agree.

8.2 If you would like us to do the work during those 14 days, please tell us clearly in writing (for example by email or text message) that you want the work to start within that period. If you then cancel, you will pay us an amount in proportion to the work done up to the point you told us you were cancelling.

8.3 To cancel, contact us at info@jetstreampowerwash.co.uk or on 07378 533 085. Any clear statement that you wish to cancel is enough.

9. Changes, cancellations and weather

9.1 Please give us as much notice as you can if you need to cancel or move an appointment, ideally at least 48 hours.

9.2 If you cancel or change a confirmed booking at short notice, or we arrive and cannot begin because access was not provided, we may charge for reasonable costs we cannot avoid, such as time reserved for your job and any materials already ordered. This will reflect our actual loss and will not exceed the price of the job. Your right to cancel in section 8 is not affected.

9.3 We may postpone or rearrange work because of severe weather, safety concerns or unforeseen delays, and will offer you an alternative date promptly. If the new date does not suit you, you can cancel that booking without charge.

10. Quality of work and putting things right

10.1 If you are not happy with the work, please tell us as soon as you can, ideally with photographs. Conditions and results are easiest to assess soon after the work, but no time limit in these Terms affects your statutory rights.

10.2 We will look into your concern promptly. If the problem is caused by our workmanship, we will put it right, for example by revisiting or re-cleaning, or as the law provides.

10.3 Requests that go beyond the original scope, such as extra treatments or further cleaning, may be chargeable. We will agree any charge with you first.

10.4 An outcome that could not reasonably have been achieved on a particular surface, as explained in section 4, is not a workmanship fault.

11. Health, safety and documentation

11.1 We follow the UK health and safety requirements that apply to our work, including COSHH and the Working at Height Regulations.

11.2 RAMS (risk assessments and method statements), COSHH information and insurance documentation are available where required.

12. Commercial premises

12.1 For commercial sites, the customer is responsible for arranging access and any site induction, and for any permits needed for the work, such as scaffolding, access platforms or parking.

12.2 Where we use equipment or services that you supply (for example an access platform, water or power), please make sure they are safe, working and suitable. We are not responsible for delay or failure caused by supplied equipment or services that are faulty or unavailable, except where our own negligence contributed.

12.3 Charges for delays caused by inadequate site preparation or restricted access will be explained and agreed with you before they are applied. Contact with your other contractors should be agreed in advance.

13. Right to pause or decline work

We may pause or decline work if the site presents an immediate health or safety risk, if we are subject to abuse or intimidation, or if proceeding would breach environmental, drainage or other legal requirements. We will explain why, and reasonable costs for work already carried out may be invoiced.

14. Photographs and records

14.1 We may take photographs or video of the work for our quality records, to document the condition of surfaces before and after, and to help resolve any queries. These records are kept privately.

14.2 We will ask for your permission before using identifiable photographs of your property in marketing on our website or social media. You can say no, and you can withdraw permission later, without affecting the work or the price. We do not publish your name, address or other identifying details.

14.3 Photographs you send us with an enquiry are used to assess the job. Our privacy notice explains how we handle personal information.

15. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, such as extreme weather, government restrictions, illness or equipment failure. We will tell you as soon as we can and offer a new date. If the delay is significant, you may cancel, and any payment for work not done will be refunded.

16. Confidentiality and intellectual property

16.1 We will not disclose confidential information we learn about you or your property, except where the law requires it or to our insurers and professional advisers.

16.2 Our logos, branding, written content and images remain our property. Please do not reproduce them without our permission.

17. Complaints and governing law

17.1 If you have a complaint, please contact us first at info@jetstreampowerwash.co.uk or on 07378 533 085. We will look into it and reply.

17.2 These Terms are governed by the law of England and Wales. Disputes may be brought before the courts of England and Wales. If you are a domestic customer living elsewhere in the UK, you may also bring proceedings in the courts of the part of the UK where you live.

17.3 These Terms do not affect your statutory consumer rights.